Shipping policy

Shipping & Handling Policy

At Manor Gourmet Cookies, every order is freshly prepared and carefully packaged to help ensure your cookies arrive as fresh and delicious as possible. Because our products are perishable, we take special care when determining processing, packaging, and shipping schedules.

Shipping Within Georgia Only

Manor Gourmet Cookies currently ships exclusively to addresses within the state of Georgia.

At this time, we do not ship to addresses outside of Georgia. Orders placed with a shipping address outside the state of Georgia may be canceled and refunded.

Nationwide Shipping Coming Soon!

We’re excited to share that Manor Gourmet Cookies plans to expand shipping nationwide in the near future. Until then, shipping is available exclusively within Georgia. Please follow our website and social media pages for announcements as we expand our shipping area.

Order Processing

Orders are generally prepared and shipped within 3–5 business days after your order is placed, unless otherwise stated on the product page.

Business days are Monday through Friday and exclude weekends and holidays.

During holidays, promotional events, and periods of high order volume, processing times may be longer.

Processing time is separate from shipping/transit time. Selecting an expedited shipping method does not shorten preparation time unless specifically stated.

Shipping Perishable Products

Our cookies are freshly baked, perishable food products. We carefully package orders to help maintain their quality and freshness during normal transit.

Whenever possible, orders may be scheduled to avoid unnecessary weekend or holiday delays. This may mean an order is held until the next appropriate shipping day.

Once an order has been transferred to the shipping carrier, actual delivery times are outside the direct control of Manor Gourmet Cookies. Carrier delivery dates and estimated arrival dates are estimates and are not guaranteed unless expressly stated otherwise.

Customers should retrieve packages promptly after delivery and follow any storage instructions provided with their order.

Warm Weather & Extreme Temperatures

Cookies containing chocolate, frosting, fillings, drizzles, or other temperature-sensitive ingredients may soften, melt, or otherwise be affected by temperatures encountered during transit.

We package our products with care; however, Manor Gourmet Cookies cannot guarantee that temperature-sensitive ingredients will remain completely unaffected by weather conditions after an order leaves our possession.

Customers are encouraged to monitor tracking information and retrieve packages promptly, particularly during periods of extreme temperatures.

Shipping Rates & Free Shipping

Available shipping methods and applicable charges will be displayed during checkout.

Qualifying retail orders of $75 or more shipping within Georgia and weighing up to 8 lbs. may be eligible for free shipping, when offered.

Free-shipping offers do not apply to wholesale orders unless specifically stated and may not be combined with other shipping promotions unless otherwise specified.

Shipping Addresses

Customers are responsible for providing a complete and accurate Georgia shipping address.

Please carefully review your name, street address, apartment or unit number, city, state, and ZIP code before submitting your order.

Manor Gourmet Cookies is not responsible for packages delayed, returned, misdelivered, or lost because of an incorrect or incomplete address provided by the customer.

If you discover an address error, please contact us immediately. We will make reasonable efforts to correct it before shipment, but changes cannot be guaranteed once an order has entered processing or has been transferred to the carrier.

Additional shipping charges may apply when an order must be reshipped because of an incorrect or incomplete customer-provided address.

Orders cannot be reshipped to an address outside the state of Georgia.

Order Tracking & Carrier Delays

When available, tracking information will be provided after shipment.

Customers are encouraged to monitor tracking information and retrieve their packages promptly.

Carrier delays may occur because of weather, holidays, transportation disruptions, high shipping volume, or other circumstances outside our control.

Because our products are perishable, please contact Manor Gourmet Cookies promptly if an extended shipping delay has significantly affected your order.

Lost, Damaged, Missing or Stolen Packages

If your package is lost in transit or arrives damaged, please contact Manor Gourmet Cookies promptly.

Damage claims must be reported within 48 hours of delivery and include the information and photographs required under our Refunds & Exchanges Policy.

If carrier tracking confirms that an order was successfully delivered but the package cannot be located, customers should check the delivery area, household members or neighbors and contact the shipping carrier.

Manor Gourmet Cookies is not responsible for theft or loss occurring after a carrier has confirmed successful delivery to the address provided with the order.

Delivery Dates & Special Occasions

For birthdays, holidays, weddings, events, gifts, or other time-sensitive occasions, we strongly recommend ordering well in advance.

Although we make every reasonable effort to ship orders promptly, Manor Gourmet Cookies cannot guarantee arrival on a specific date unless a guaranteed delivery service or delivery date has been expressly offered and purchased.