Refunds & Returns Policy

At Manor Gourmet Cookies, we take pride in preparing each order with care and want you to be delighted with your purchase. Because our products are freshly prepared and perishable, the following policy applies to all orders.

Returns

Due to the perishable nature of our products and for food safety reasons, all sales are final. We are unable to accept returns of food products.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact Manor Gourmet Cookies within 48 hours of delivery.

To help us evaluate and resolve the issue, please provide:

• Your name and order number

• A brief description of the issue

• Clear photographs of the affected product

• For shipping-related damage, photographs of the shipping box, interior packaging, and any visible damage to the exterior of the package

Please retain the affected products and original packaging until your claim has been reviewed, as additional information or photographs may be requested.

Once your claim has been reviewed, Manor Gourmet Cookies may provide a replacement, store credit, or refund, as appropriate based on the circumstances.

Replacements are provided to resolve damaged or incorrect orders and are not considered exchanges.

Any replacement order requiring shipment must be sent to an eligible Georgia shipping address in accordance with our current Shipping & Handling Policy.

Lost or Damaged Shipments

We carefully package every shipment to help protect your cookies during transit. However, delays, loss, or damage can occasionally occur after a package has been transferred to the shipping carrier.

If your package is lost during transit or arrives damaged, please contact Manor Gourmet Cookies promptly. We may ask you to contact the shipping carrier or provide additional information necessary to investigate the shipment.

Claims involving shipping damage must be reported within 48 hours of delivery and include the photographs and information described above.

If tracking indicates that a package was successfully delivered but you cannot locate it, please check the delivery area, other household members, neighbors, and any location where the carrier may have left the package. You should also contact the shipping carrier for additional delivery information.

Manor Gourmet Cookies is not responsible for theft or loss occurring after the shipping carrier has confirmed successful delivery to the shipping address provided with the order.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate Georgia shipping address when placing an order.

Manor Gourmet Cookies is not responsible for orders that are delayed, returned, misdelivered, or lost because of an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an incorrect or incomplete customer-provided address, additional shipping charges may apply if the order can safely and reasonably be reshipped.

Because our cookies are perishable, we cannot guarantee that a returned food order will be eligible for reshipment or replacement.

Orders and replacement shipments cannot currently be shipped to addresses outside the state of Georgia.

Product Preferences

We want you to enjoy every Manor Gourmet Cookies purchase. However, refunds, credits, or replacements are generally not provided because of personal taste preferences, including differences in perceived sweetness, texture, flavor, or other subjective preferences when the correct product was prepared and delivered as intended.

If you believe there is a quality issue with your order rather than a matter of personal preference, please contact us within 48 hours of delivery so we can review the situation.

Refunds

When a refund is approved, it will generally be issued to the original method of payment.

Original shipping and handling charges are non-refundable, except when a refund is issued because of an error made by Manor Gourmet Cookies or when otherwise determined appropriate by Manor Gourmet Cookies.

Please allow your financial institution's normal processing time for an approved refund to appear on your account.

Our Commitment to You

Your satisfaction is important to us. If you experience a problem with your order, please contact us promptly and give us the opportunity to review the situation.

We appreciate your business and want every Manor Gourmet Cookies experience to be a sweet one.